Phone Operator

Location: Sandy Springs, GA (Northside Hospital Area)


Family Practice Center, P.C. is a comprehensive, high-volume family practice medical group looking for a phone operator to join our growing team. We pride ourselves on providing a wide variety of healthcare needs for our patients including top-level care and in-house diagnostic testing. We are proud to have become one of the highest-rated primary care practices with multiple locations in the metropolitan Atlanta area. Our number one priority is providing quality patient care, and as a team member, you will support your colleagues, providers, and patients by offering the highest level of customer service.

At Family Practice Center, we offer an attractive benefits package including 401(k), paid time off, and health insurance options.

The ideal candidate for our phone operator must have excellent customer service and communication skills and bring a strong patient-centered approach. Other important skills and qualities include proficient computer skills, critical thinking skills, attention to detail, a strong work ethic, and a team-oriented spirit. Please see more details required for this very important position.


  • Answer all calls in a timely manner by appropriately identifying yourself and the practice name
  • Follow all HIPAA and Family Practice Center standards when conducting calls
  • Listen and assist the caller in the appropriate tone and manner
  • Schedule appointments with the providers according to practice and provider standards
  • Enter patient demographics, insurance information, and appointment-specific details into our EMR system
  • Accurately document patient encounters
  • Check “in basket” messages throughout the day, and make sure all necessary follow-ups are completed by the end of the workday
  • Route phone calls and messages to the appropriate department
  • Effectively communicate all FPC’s appointment and billing policies
  • Verify insurance through e-verify in the EMR system
  • Vet and field patient concerns/complaints or feedback to the Front office manager or Practice Administrator
  • Train or assist with training new telephone operators in the performance of job duties
  • Most importantly maintain a professional and positive attitude with coworkers and patients


  • Critical thinking skills
  • Strong verbal and written communication skills
  • Proficient computer skills including but not limited to Microsoft Office Suite, internet browsers, and various cloud-based software programs
  • High School Diploma or GED Required
  • Excellent organization skills and ability to multi-task
  • Ability to type a minimum of 40WPM
  • Knowledge of EMR and/or EPIC system preferred


  • Paid time off
  • Partially paid health insurance, dental/vision/short and long-term disability offered
  • 401(k)
  • Paid parking
  • Competitive salary


Please apply and send your resume to